Return Policy & Money Back Guarantee

     You may return an unsoiled and undamaged hand-made or machine-made rug purchased from DesignerFloor Area Rugs, that you are not fully satisfied with for any reason, within 30 days from the Date Received for a refund of the purchase price minus our unrecoverable shipping and processing costs.

Return Procedure:

1)  Call us Toll Free at 1-888-360-RUGS, (which is 1-888-360-7847) between 10:00 am and 10:00 pm, or to send an email to service@designerfloor.com. within 30 (thirty) calendar days from the delivery date and explain the reason for your return. The DesignerFloor representative will provide you with all the information you need to return the merchandise. No rug return will be accepted without prior notification and approval.

2)  Properly package up the products to be returned per our representative's instructions and ship the rug to the address specified. All approved rug returns must be shipped back within 7 (seven) calendar days from the date DesignerFloor Area Rugs is first notified of the return. Please note that returned merchandise is not accepted at the Office Address listed on this web site, but at a special Warehouse address which the DesignerFloor representative will provide.

3)  Upon receipt of the returned item and confirmation of it as unsoiled and undamaged, and of payment being made, DesignerFloor Area Rugs will refund of the Total Dollar Value Paid for the item(s), less our unrecoverable shipping and handling costs which will not exceed 25% of the purchase price paid.  This refund will be credited to the customer's credit card within 30 (thirty) business days of the return being received.

 

Non-warranty return shipping costs are the responsibility of the customer and non-warranty refunds are always subject to deduction of the unrecoverable shipping and processing costs we incurred, (not to exceed 25% of the purchase price of the item).   We reserve the right to refuse to accept any return which is damaged, soiled or returned without regard for this Return Policy.  Please note that "undamaged and unsoiled" is defined as "in the same condition the merchandise was in when initially shipped to the customer".

DesignerFloor does fully guarantee all our machine-loomed rugs to be new and free from factory defect at the time it is shipped to the customer and guarantees all our hand-made rug products to be as represented on our website to the best of our ability.

    If you have any questions about this Return Policy and Money Back Guarantee above, please feel free to contact us Toll Free at 1-888-360-RUGS, (which is 1-888-360-7847), anytime between 10:00 am and 10:00 pm (C.S.T.), seven days a week, or E-mail us at service@designerfloor.com.